Cancel / Return / Refund Policy
- New Order: Normally an order once placed cannot be cancelled by the buyer. However, in a rare case of us accepting the cancellation request from the customer, he/she will have to bear the shipping charges and the cancelled order amount will be refunded to you within a business day and would reflect in your account within 10-12 business days.
- Damaged product received: We make the best efforts to ensure that your order reaches you in the best possible condition. However, there may be cases where the item(s) delivered may get damaged in transit. Under such cases, you can get the item(s) replaced free of cost. Customer will be paid back the shipping cost for resending the damaged product(s) only after Helloremedie receives the damaged product(s) and the receipt of reverse shipping arranged for by the customer.
- Wrong item(s) delivered: This is unlikely to happen as our fulfilment process has multiple checks and balances to ensure that the right item(s) get delivered to the right customer at the right address. In case it does take place, we will ship the correct item immediately only after Helloremedie receives the wrong item (s) along with the receipt of reverse shipping arranged for by the customer. Shipping cost will be refunded within 10-12 business days.
Here are some important & helpful guidelines on Returns:
- Always email us first if you have a problem on firstname.lastname@example.org
- No money will be refunded for items rejected at the time of delivery.
- Always be sure to report your problem within 24 hours of receiving the item in question. Kindly send us photo of the Damaged box or Item or give us call at +91 7406424221 or Email at email@example.com.
- Never ship back an item without consulting with us. It’s very important that you DO NOT ship the item back to us until you have verified with us. No credit or replacement shall be given on such items.
- Always report any and all problems associated with a single order/package delivery at the same time. Be as specific as possible when describing the problem, as all returned items are examined for defects / variations.
- Always return your items using registered airmail / courier who provide proof of delivery.
- Please return within 7 working days of confirmation from our end, and with original packing & in original condition. Please ensure to include a copy of the invoice you received.
- We will examine the product that you return, figure out what went wrong, and take immediate steps to prevent such problems from reoccurring.
- As safe delivery to you is our responsibility, in the same way sending back safely to us is your responsibility.
- If something happens in transit and the package doesn’t get delivered to us, we cannot help you. So make sure to send thru reliable courier agency only and forward the tracking details to us and preserve the airway bill till it gets delivered to us.
- Please mark the items as defective returns and not for sale.
- Scanned copy of all the documents has to accompany the complaint mail at firstname.lastname@example.org
Note: Refund process may take from 1 to 2 weeks.